Shipping of parts such as carburetors for repair, refurbishment or service are the responsibility of the customer. We will return the refurbished or repaired carburetor in the packaging that it was shipped to us from the customer adding any additional packing to ensure safe return delivery. If you have questions regarding how to ship your carburetor, please refer to our Shipping Instructions page or contact us at [email protected].
We will contact you when the package has arrived, providing an estimate of the timeline for the repair or refurbishment. Upon completion of work, will contact you directly with shipping details and/or tracking numbers.
Bear’s Cyle & Restoration is not responsible for any customs and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you receive you order damaged, please save all packaging materials and damaged goods and contact Bear’s Cycle Shop by e-mail ([email protected]).
Thank you for shopping at BearsCycleShop.com. If you are not entirely satisfied with your work or purchase from us, we are here to help.
Carburetor rebuilds by mail are warrantied as follows: Please call us first for technical support before concluding that there are issues with your freshly rebuilt carbs. Often times ignition problems and other issues can seem an awful lot like carburetion problems. Technical support by phone or email is free of charge to all rebuild customers.
If we determine that there is a problem with your rebuilt carburetors, or can’t rule it out, you may ship the carburetors back to us for inspection. If we determine that there was an issue overlooked by us during the rebuild, we will correct it and ship your carburetors back at our expense. If we testthe carburetors and find that no problem exists, the customer will be responsible for return shipping.
Aftermarket parts are warranted by their particular manufacturer. Please contact us for more information if you are dissatisfied with any aftermarket parts purchased through us. To be eligible for a return, your item must be unused and in the same condition as when the item was received. Your item must be in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item. Items in used condition are generally NOT eligible for return/refund. Due to the nature of the use of aftermarket motorcycle products, items used are often not eligible for warranty consideration.
Once your return is approved, we will initiate a refund to your original method of payment.
You will be responsible for paying for the shipping costs of returning your item. Shipping charges for your order are nonrefundable. If you receive a refund, the cost of original shipping and return shipping will be deducted from your refund.
If you have any questions on how to return your item, contact us at [email protected].
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
WEB BROWSER COOKIES
HOW WE USE COLLECTED INFORMATION
Just Bear’s Cycle & Restoration collects and uses Users personal information for the following purposes:
- To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails: The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
WHAT WE COLLECT AND STORE
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you. Credit Card information is not processed on our site, but is handled completely by our payment processor PayPal and/or Converge (see below)
WHAT WE SHARE WITH OTHERS
We share information with third parties who help us provide our orders and store services to you; for example Google Analytics and our payment processors PayPal and Converge.
We accept payments through PayPal or Converge. When processing payments, some of your data will be passed to the payment processor you choose, including information required to process or support the payment, such as the purchase total and billing information.
Update: May 1, 2020